Refund policy

Because DTFJAXBEACH transfers are custom printed using customer-submitted artwork and specifications, all sales are final once production begins.

Custom Products and Final Sale

We do not accept change-of-mind returns or traditional exchanges on custom printed transfers. Custom products cannot be restocked or resold.

This policy does not apply when an order contains a verified printing, workmanship, or fulfillment error caused by DTFJAXBEACH.

Customer-Submitted Artwork

Orders are printed according to the artwork, dimensions, quantities, and other information submitted with the order.

DTFJAXBEACH cannot provide a refund or complimentary reprint for issues resulting from:

Spelling, design, or artwork errors
Low-resolution or poor-quality artwork
Incorrect sizing or quantities selected by the customer
Improper formatting, placement, transparency, or image setup
Artwork changes requested after production begins
Incorrect pressing or application
Failure to follow our published pressing instructions

Customers are responsible for reviewing their artwork and order information before completing checkout.

Changes and Cancellations

We will make a reasonable effort to accommodate your request, but changes and cancellations cannot be guaranteed after production begins. Once an order enters production, it cannot be canceled or refunded.

Production or Fulfillment Errors

Please inspect your order promptly after delivery or pickup.

If your order contains a printing, workmanship, or fulfillment error caused by DTFJAXBEACH, please contact us within seven calendar days of receiving your order.

Email support@dtfjaxbeach.com and include:

Your order number
A description of the issue
Clear photographs showing the affected transfers
The quantity affected

Once the issue has been reviewed and verified, DTFJAXBEACH will provide a replacement at no additional charge or issue an appropriate refund for the affected portion of the order.

Damaged Shipments

If your package arrives damaged, keep the original shipping box, packaging, shipping label, and damaged products.

Contact us within seven calendar days of delivery and provide your order number and clear photographs of the packaging and affected transfers. We will review the issue and assist with an eligible carrier claim, replacement, or refund.

Please do not discard any packaging or products until the claim has been resolved.

Authorized Returns

Do not send products back without contacting us first. Unauthorized returns will not be accepted.

In some cases, we may require an affected product to be returned for inspection. If a return is required, we will provide the return address, shipping instructions, and an authorized return label.

European Union Orders

European Union consumer rules generally provide a 14-day right to withdraw from eligible distance purchases. However, that change-of-mind right generally does not apply to goods made to order or clearly personalized.

Because DTFJAXBEACH transfers are produced using customer-submitted artwork, sizes, quantities, and specifications, they are customized products and are not eligible for change-of-mind returns under this exception.

This exception does not limit any mandatory rights that may apply when goods are defective, damaged, incorrectly supplied, or do not match what was ordered. Where applicable law provides greater protection, those statutory rights will take precedence over this policy.

Refunds

If a refund is approved, it will be submitted to the original payment method within 10 business days of approval.

Your bank or credit-card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, contact us at support@dtfjaxbeach.com .

Questions?

For questions about production errors, damaged orders, authorized returns, reprints, or refunds, please contact:

DTFJAXBEACH Support
support@dtfjaxbeach.com
904-647-8880